Refund Policy

Our refund policy is designed to be fair, transparent, and in accordance with the nature of digital products.

Refund Policy

CrackVO provides digital educational content in the form of online mock tests. Since access to digital content is granted immediately after successful payment, refunds are generally not applicable once access has been activated.

When Refunds May Be Considered

✅ Duplicate Payment

If you are charged more than once for the same purchase due to a payment gateway or technical error, the duplicate amount will be refunded after verification.

✅ Failed Payment with Debit

If your payment is deducted but access is not granted, please contact us with your payment details. We will first verify the transaction and either activate your purchase or process a refund where applicable.

✅ Technical Issues

If a verified technical issue on our platform prevents you from accessing purchased content and cannot be resolved within a reasonable time, a refund may be considered at our discretion.

Non-Refundable Situations

  • Access has already been granted to the purchased mock test.
  • Purchase made by mistake after successful payment.
  • Change of mind after purchasing.
  • Dissatisfaction due to personal expectations not matching the product description.
  • Failure to read the product description before purchase.
  • Incorrect email address provided during purchase.

How to Request a Refund

To request a refund or report a payment issue, please contact us through the Contact page with the following information:


  • Registered Email Address
  • Payment ID / Transaction ID
  • Date and Time of Payment
  • Description of the Issue

Our team will review your request and respond within 24–48 business hours.

Our Commitment

We are committed to providing a fair and transparent experience for every user. If a genuine payment or technical issue occurs, we will work promptly to resolve it in accordance with this Refund Policy.